Whitwsource Technical Support Engineer (Tier 2/3)
· At least 3 years of experience in Technical Support in the Enterprise Software industry – Must.
· Engineering experience- Big plus.
· BSc degree in Computer Science or related field.
· Experience working on different operating systems (UNIX/LINUX) is a must.
· Knowledge of programming environments, SDLC and DevOps tools (Maven, Jenkins, CI/CD Servers etc.) – big advantage.
· Experience working with R&D and other teams.
· Excellent analytic and problem-solving skills with a strong sense of customer commitment.
· Customer-oriented with excellent communication (written and verbal) and interpersonal skills.
· Research and troubleshooting abilities.
· Willing to work on flexible hours.
· Willingness to work Mon.-Fri.–MUST
· Able to think quickly under pressure and to communicate effectively.