As a Network Operations Cente Engineer (NOC) you’ll be part of Via’s monitoring team. The Network Operations Center (NOC) is responsible for monitoring Via’s services. We don’t expect you to have all required knowledge when you join us. Knowledge and skills will be picked up through organized orientation and training process.
What You’ll Do
Monitor Via’s services and servers, handle incidents quickly and professionally, to ensure high-level services availability and performance.
Responsible for monitoring our infrastructure, cloud, servers, applications, operators, drivers and riders around the world.
Manage internal notifications, in order to update Via’’s employees and management about any service degradation and changes of status, at any given time.
Work with R&D teams to resolve complex issues.
Implementing timely solutions to customer issues or escalating to another team internally when needed.
Work on additional different R&D tasks
Who You Are
Studying towards a degree in Computer Science – advantage
Basic understanding of monitoring concepts and management tools
Basic knowledge of Linux environments – advantage
Scripting/Programming knowledge – advantage
Highly service-oriented and emphatic – A Must!
Ability to work in shifts under pressure, in stressful situations, in a 24×7 production environment
Excellent communication skills
Excellent verbal and writing skills (English and Hebrew)
Hours: shift work, minimum of 2-3 shifts per week