• Student/Internship
  • Tel Aviv

Riskified

Riskified is the AI platform powering the eCommerce revolution. We use cutting-edge
technology, machine-learning algorithms, and behavioral analytics to identify legitimate
customers and keep them moving toward checkout. Merchants use Riskified to increase
revenue, prevent fraud, and eliminate customer friction. Riskified has reviewed hundreds of
millions of transactions and approved billions of dollars of revenue for merchants across virtually
all industries, including Wish, Prada, Aldo, Finish Line, and many more. We're privately funded
and VC backed, and our recent Series E round raised $165 million with a valuation in excess of
$1 billion.

About the Role:

We’re looking for a motivated, experienced, friendly, and organized team member to join our
Customer Success Team. The role is part-time (20-30 hours a week) on a flexible schedule,
including evenings (until midnight) and occasional weekends.
As a Customer Success Representative, you will help us uphold our reputation as the premiere
eCommerce fraud-prevention solution. You will use your analytical skills and an in-depth
knowledge of our product to work closely with our customers, ensuring that they get the most
out of our services.

What You will Be Doing:

● Serve as the public face of Riskified for all inbound communications with customers
● Escalate top priority, production-critical issues to the appropriate technical staff
● Fight fraud by disputing chargebacks on behalf of our customers
● Act as the voice of the customer within Riskified across all departments
● Onboard new Riskified customers and ensure their success using our services

Qualifications:

● Student with at least 1.5 years until graduation – A MUST
● At least 1 year experience in a customer-facing support/success position (B2B SaaS
environment a big advantage) – A MUST
● Tech-savvy, problem-solving approach to challenges
● Ability to work 20-30 hours a week on a flexible schedule, including evenings and
occasional weekends
● Superb writing and communication skills in English
● Experience with ticketing systems – such as Salesforce, Zendesk or similar – an
advantage

● Customer focused with a strong sense of urgency
● Basic SQL and API knowledge – An advantage
● Experience with eCommerce platforms such as Shopify and Magento – An advantage

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