• Full Time
  • Tel Aviv

Personetics

Support Engineer

About The Company
Personetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.
About The Position
We are growing and looking for a talented Technical Support Engineer to join our global Support team. You will work with global customers to resolve complex technical issues and support Personetics cloud deployments.

Responsibilities
Own customers and cloud technical issues
Research, diagnose, troubleshoot, and identify solutions to resolve customers issues.
Manage escalations and work with R&D to resolve them.
Document solutions and knowledge using leading techniques, notes and formats.

Requirements
Experience in Technical Support or a similar position at least 2 years
Experience with Linux OS hands-on – at least 2 years
Experience with logs analysis/Troubleshooting
On call duty availability
Ability to travel (up to 10-20%)
Strong problem-solving skills along with the ability to work independently
Excellent service oriented skills
Excellent written and verbal communication skills in English
Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field

Nice to have
Experience with Python/Bash
Code troubleshooting capabilities: Java, JavaScript, DB, WEB
Experience with Web Applications Servers Tomcat/WebSphere/JBOSS
Experience with SQL and DBs Oracle, MsSql, MySQL
Experience with Cloud Web Services (AWS/Azure/GCP) and Kubernetes

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