NVIDIA Technical Support Engineer Junior

Job Description

We are seeking a motivated specialist Tier 1 Technical Support Engineer (TSE) to join our 24×7 team, focused on server and networking technologies.

You will be the primary point of contact for our customers; assisting them with technical questions, troubleshooting and resolving their issues.

What you will be doing:

  • Tier 1 support: installing, supporting, and troubleshooting Mellanox products and systems.
  • Provide comprehensive information regarding technical issues with our products.
  • Responding to customer product support inquiries via telephone, email, or chat.
  • Develop & present technical solutions to customer’s problems.
  • Problem reporting, replication, and resolution.

What we need to see:

  • Bachelor’s degree in Computer Science, or Electrical Engineering or Computer Engineering related certificate or equivalent experience in the field.
  • Troubleshooting experience with server, network equipment and network protocols including IP, L2, L3 protocols.
  • Experience with operating and configuring major vendors’ network equipment such as switches and routers.
  • Analysis and diagnosis of server and networking problems.
  • Familiarity with Linux/Unix – Advantage.
  • Experience with additional OS’s such as Microsoft Windows, VMware – Advantage.
  • Knowledge of Ethernet (10/40 GigE) and/or InfiniBand – Advantage.
  • Strong interpersonal skills and able to prioritize/multi-task
  • Excellent communication and presentation/oral skills.
  • Excellent verbal and written English skills.
  • Work is in shifts, at least 5 morning/evening/night shifts a week; weekdays and weekends.
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