NVIDIA Technical Support Engineer Junior

Job Description

We are seeking a motivated specialist Tier 1 Technical Support Engineer (TSE) to join our 24×7 team, focused on server and networking technologies.

You will be the primary point of contact for our customers; assisting them with technical questions, troubleshooting and resolving their issues.

What you will be doing:

• Tier 1 support: installing, supporting, and troubleshooting Mellanox products and systems.
• Provide comprehensive information regarding technical issues with our products.
• Responding to customer product support inquiries via telephone, email, or chat.
• Develop & present technical solutions to customer’s problems.
• Problem reporting, replication, and resolution.

What we need to see:

• Bachelor’s degree in Computer Science, or Electrical Engineering or Computer Engineering related certificate or equivalent experience in the field.
• Troubleshooting experience with server, network equipment and network protocols including IP, L2, L3 protocols.
• Experience with operating and configuring major vendors’ network equipment such as switches and routers.
• Analysis and diagnosis of server and networking problems.
• Familiarity with Linux/Unix – Advantage.
• Experience with additional OS’s such as Microsoft Windows, VMware – Advantage.
• Knowledge of Ethernet (10/40 GigE) and/or InfiniBand – Advantage.
• Strong interpersonal skills and able to prioritize/multi-task
• Excellent communication and presentation/oral skills.
• Excellent verbal and written English skills.
• Work is in shifts, at least 5 morning/evening/night shifts a week; weekdays and weekends.