The right candidate should be a natural problem-solver and a strong communicator. He/she will work in close collaboration with AppsFlyer Senior Support Engineers, Customer Success and Knowledge Base Teams. He/she will actively engage in cross-department projects and influence the product’s evolution by providing viable feedback to advance the future of our product development.

* This is a full-time position

What you’ll do:

• Take end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause and issue resolution and communication
• Provide product feedback and insights to the Global Support team
• Working closely with CSM and other business units
• Assisting with various projects per need

What you have:

• Availability for a full-time position
• Ability to work independently and to multitask
• Advanced proficiency in spoken and written English
• Ability to learn new technologies quickly
• Experience in customer-facing positions
• Passion for solving customer issues in a fast-paced environment
• Basic knowledge in SQL queries

Bonus Points:

• Web / mobile marketing and digital advertising experience
• Experience with technical support / QA / Data analysis/ Development/ Technical account management
• Being introduced by an AppsFlyer team member
• Some Technical background