• Full Time
  • Herzliya

AppsFlyer

The right candidate should be a natural problem-solver and a strong communicator. He/she will work in close collaboration with AppsFlyer Senior Support Engineers, Customer Success and Knowledge Base Teams. He/she will actively engage in cross-department projects and influence the product’s evolution by providing viable feedback to advance the future of our product development.

* This is a full-time position

What you’ll do:

  • Take end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause and issue resolution and communication
  • Provide product feedback and insights to the Global Support team
  • Working closely with CSM and other business units
  • Assisting with various projects per need

What you have:

  • Availability for a full-time position
  • Ability to work independently and to multitask
  • Advanced proficiency in spoken and written English
  • Ability to learn new technologies quickly
  • Experience in customer-facing positions
  • Passion for solving customer issues in a fast-paced environment
  • Basic knowledge in SQL queries

Bonus Points:

  • Web / mobile marketing and digital advertising experience
  • Experience with technical support / QA / Data analysis/ Development/ Technical account management
  • Being introduced by an AppsFlyer team member
  • Some Technical background
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