Want to be part of a true start-up success story and of an energetic international team in Tel Aviv?
We're an exciting, fast-growing global organization, offering a friendly, informal and creative environment with many opportunities for personal and professional growth.
We are hiring both for our Customer Support teams (Technical Support and Sales), as well as many other departments and roles in our Tel Aviv and our Or Yehuda offices.
As a Technical Support Engineer, you will be an integral member of an multilingual team, responsible for providing phone-based customer service and technical support for our software, online platform and mobile app to our 81 million customers around the world.
MUST: Very good written and spoken communication skills in EnglishAdvantage for Technical Support position: Experience in technical support (Level 1 or 2)
The Technical Support Engineer is responsible for providing clients with support and technical issue resolution. He/she will communicate customer needs and keep records of customer queries in order to spot common trends and underlying problems. The position involves updating the self-help knowledge base so customers can try to fix problems themselves. We are seeking someone both dynamic and hard-working, with a solid education or background in technical support troubleshooting and a desire to work for a fast-paced start-up. In addition to exceptional analytical skills, you must have a “roll-up your sleeves” attitude.